Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@tomar.com.

RETURNS:

  1. Eligibility:

    • To be eligible for a return, the item must be unused, undamaged, and in its original packaging.
    • Items that are personalized, intimate, or sanitary goods are exempt from being returned.
    • Downloadable software products, gift cards, and clearance items are also non-returnable.

  2. Return Process:

    • To initiate a return, please contact our customer support team within the 30-day return window.
    • Once your return is approved, you will receive instructions on how to proceed with the return.

  3. Return Method:

    • Returns must be shipped back to us via mail using a trackable shipping service.
    • Customers are responsible for the return shipping costs.

  4. Restocking Fee:

    • We do not charge any restocking fee for eligible returns.

  5. Return Reasons and Fees:

    • If the return is due to customer remorse or change of mind, no fee will be charged.
    • If the return is due to a defective or damaged item, no fee will be charged.
    • In the case of a return for any other reason, the customer will be responsible for the return shipping costs.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

SHIPPING:

  1. Delivery Time:

    • We strive to process and ship orders within [insert processing time] business days.
    • Shipping times may vary depending on the destination and shipping method selected during checkout.

  2. Shipping Methods:

    • We offer standard shipping for all orders.
    • Expedited shipping options are available at an additional cost.

  3. Shipping Rates:

    • Shipping rates are calculated based on the total weight of the order and the shipping destination.
    • The shipping cost will be displayed at checkout before the order is confirmed.

  4. Order Tracking:

    • Once your order has been shipped, you will receive a confirmation email with tracking information.
    • You can track the status of your shipment by visiting the carrier's website and entering the tracking number provided.

  5. Address Accuracy:

    • Please ensure that the shipping address provided during checkout is accurate and complete.
    • We are not responsible for orders shipped to an incorrect or undeliverable address due to customer error.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@tomar.com.