Shipping policy

Shipping Policy:

Thank you for choosing TOMAR Off-Road! We are dedicated to providing you with a seamless and satisfactory shopping experience. This Shipping Policy outlines the terms and conditions for the shipment of orders placed on our website.

  1. Shipping Methods: We offer reliable and efficient shipping services to ensure your order reaches you in a timely manner. Our available shipping methods include standard shipping, expedited shipping, and overnight shipping.

  2. Shipping Rates: For orders below $500, shipping rates will apply based on the selected shipping method and the destination of the order. The shipping costs will be calculated and presented to you during the checkout process.

  3. Free Shipping Eligibility: We are pleased to offer free shipping for orders totaling $500 or more (excluding taxes, discounts, and any other additional charges). This offer applies to standard shipping within the continental United States of America.

  4. Exceptions: The free shipping offer is not applicable to the following: a. International orders: Free shipping is available only for orders shipped within [Enter applicable regions or countries]. International shipping charges will be calculated and displayed during the checkout process. b. Oversized items: Some items may be subject to additional shipping fees due to their size, weight, or special handling requirements. These charges will be clearly communicated during the checkout process.

  5. Delivery Times: The estimated delivery time will depend on the shipping method chosen and the destination of your order. Please note that these delivery times are approximate and may vary due to unforeseen circumstances or factors beyond our control. We will provide you with a tracking number once your order has been shipped so that you can monitor its progress.

  6. Order Processing: We strive to process and ship orders promptly. Orders are typically processed within 1-2 business days. However, please allow for additional processing time during peak seasons or promotional periods.

  7. Address Accuracy: It is your responsibility to provide accurate and complete shipping information during the checkout process. We cannot be held liable for any delays or additional charges incurred due to incorrect or incomplete shipping addresses provided by the customer.

  8. Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. You can also log into your account on our website to access the tracking information.

  9. Shipment Delays and Losses: While we make every effort to ensure timely delivery, please note that unforeseen circumstances such as weather conditions, natural disasters, or carrier delays may occur. We are not responsible for any delays caused by third-party shipping carriers. In the rare event of a lost or undelivered package, please contact our customer support team, and we will assist you in resolving the issue.

  10. International Customs and Duties: For international orders, please be aware that you may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the customer's responsibility, and we recommend contacting your local customs office for more information before placing an order.

  11. Changes to the Shipping Policy: We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates.

If you have any questions or require further assistance regarding our shipping policy, please contact our customer support team, and we will be happy to assist you.